HP Care Pack
HP Technical Support
We are pleased to inform you that from now on, you have free remote (phone) technical support for any HP PC (exclusions apply*), including laptops and desktop computers. If you require assistance for your device, please contact HP Customer Support, and see all available support options for your PC.* Valid for devices eligible for HP Services. Please, check the warranty status of your HP computer.
Purchase HP Technical Support online and receive an email with your unique support code and all the information that you need
Call the HP Technical Support number provided in the email and get access to a certified HP technician
The certified HP technician will guide you over the phone or remotely access your computer or tablet to solve your software issue
If it is determined that your computer or tablet needs hardware repair, the certified HP support technical will provide you a repair quote that will deduct the fee amount that you paid to access HP Technical Support
These are the top questions for HP Technical Phone Support. Click on a question to find the answer.
If you own an HP product, your device is eligible for HP Technical Phone Support. There are 3 exceptions:
Not sure if your device is eligible? Contact the HP callcenter 0207 660 3115 (United Kingdom) / 01 533 9816 (Ireland).
Purchase HP technical phone support online on Best2Serve, and you'll receive an e-mail with a support code and all the information. Then just call HP and our HP technical support team will troubleshoot and solve your issue or launch a repair for your product.
You can check the HP Technical Support terms & conditions here.
If your product is out of warranty and needs repair, first pay for the HP Technical Phone Support and receive troubleshooting by a qualified HP technical support agent. If a repair is necessary, the agent will set up the repair service, which includes pickup and return of your product to your location. In many cases you can receive a discount on the repair since you have already paid for the HP Technical Phone Support service.
Repair cost depends on the product type and the type of repair needed. To find an exact price, purchase HP Technical Phone Support and the HP support agent will diagnose your issue and tell you the price of the repair, in many cases including a discount on the diagnosis fee.
In some cases it may make sense to replace your old product with a new one, rather than repair it. To get an idea of repair prices compared to new product prices call our HP Support Sales department on 0845 300 0194 (UK) or 1850 923 376 (IE).
Please note the folowing limitations of Service:
During the warranty period (normally one year), HP phone support is available at no cost; get the phone number at Contact HP.
Outside the warranty period, HP phone support is available for a fee. Buy HP Technical Phone Support at Best2Serve, and you'll receive an e-mail with all the information you need to call HP and get help from a technical agent to solve your problem.
Download HP Care Pack terms & conditions
HP Support Solutions software requirement
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